Our Policies on Cancellation & Booking Adjustments
We offer a 48-hour cancellation policy for most of our offerings (including all day trips and rentals) that ensures a full refund for cancellations made at least two days in advance. For private trips, multi-day trips and certain other experiences, we require 14 days advance notice for a full refund.
Please review the details of our cancellation policy below. We generally cannot make exceptions to these policies due to sickness, travel disruptions or other unfortunate circumstances.
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If you cancel one of our regularly-scheduled tours or lessons, or a rental booking…
- More than 48 hours in advance: You will receive a full refund.
- Between 2 hours and 48 hours in advance: You will receive a 50% refund.
- Less than 2 hours in advance: You will not receive a refund, and we cannot apply any amount paid to booking on another date.
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If you cancel a private trip, private lesson, or a Paddle Camp booking…
- More than 14 days in advance: You will receive a full refund.
- Between 14 days and 2 hours in advance: You will receive a 50% refund.
- Less than 2 hours in advance: You will not receive a refund, and we cannot apply any amount paid to booking on another date
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If you cancel a multi-day trip booking…
- More than 14 days in advance: You will receive a full refund, minus a $50 cancellation fee.
- Between 14 days and 2 days in advance: You will receive a 50% refund.
- Less than 2 days in advance: You will not receive a refund, and we cannot apply any amount paid to booking on another date.
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- Tours, Lessons, Rentals: If you need to reduce the number of people in your group within 48 hours of your booking we will reduce your total booking amount by 50% of the cost of each person that is being removed from the booking.
- Multi-day trips, private tours, private lessons, Paddle Camp: If you need to reduce the number of people within 14 days we will reduce your total booking amount by 50% of the cost of each person that is being removed from the booking.
Cancelling Due to Weather
We will offer the option of a full refund if we decide to cancel your booking due to weather conditions. We usually do not cancel tours due to overcast skies, cool temperatures or scattered showers (the seas are often especially calm and pleasant during these conditions), but we do cancel when winds are too strong, when there is steady, heavy rain, or when sustained thunderstorms appear likely. We will call you as soon as possible if we cancel your trip and we will give you a choice between rescheduling or receiving a full refund.
Please keep in mind that the weather along the Maine coast is unpredictable and quick-to-change. Forecasts made several days in advance are very frequently inaccurate, and it is very common for a single summer day to include several hours of ideal conditions and several hours of very poor conditions.