Tour, Lesson & Rental Cancellations
We will offer a full refund if you cancel a tour, rental or lesson booking more than 48 hours in advance. If you cancel less than 48 hours in advance we will offer a 50% refund. However, if you cancel less than two hours before your scheduled booking, we will not offer any refund. We do not make exceptions to our cancellation policies due to sickness, travel disruptions or other unexpected events.
Multi-day Trip & Private Tour/Lesson Cancellations
We will offer a full refund on any amount paid if you cancel a multi-day trip, private tour, or private lesson at least 14 days in advance. If you cancel within 14 days you will receive a refund of up to 50% of the full booking price, you will not receive a refund of the 50% deposit required upon booking.
If you need to reduce the number of people in your group between 2 and 14 days in advance of your booking we will reduce the total amount due by 50% of the cost of each person that is being removed from the booking. If you need to reduce the number of people within 2 days we are not able to adjust the total amount due. If you would like to increase the number of people in your group beyond your original booking we will do our best to accommodate. However, please be aware that we may not be able to accommodate group size increases made with less than 14 days notice due to legal requirements regarding guide-participant ratios.
We cannot make exceptions to our cancellation policies due to sickness, travel disruptions or other unexpected events.
Cancelling Due to Weather
We will offer the option of a full refund if we decide to cancel your booking due to weather conditions. We usually do not cancel tours due to overcast skies, cool temperatures or scattered showers (the seas are often especially calm and pleasant during these conditions), but we do cancel when winds are too strong, when rain is steady or when sustained thunderstorms appear likely. We will call you as soon as possible if we cancel your trip and we will give you a choice between rescheduling or receiving a full refund.
Please keep in mind that the weather along the Maine coast is unpredictable and quick-to-change. Forecasts made several days in advance are very frequently inaccurate, and it is very common for a single summer day to include several hours of ideal conditions and several hours of very poor conditions.